The role of a concierge is to put forward hotel concierge services that go beyond the requests of the hotel guests. Concierge duties that include errands and concierge service as well as valet and concierge service that are part of the hotel customer service.
Concierges are the first and the last contact and hotel concierge services always provide hotel guests with a pleasurable and unforgettable stay. The mere fact of offering concierge Gold services greatly increases the luxury of the services provided by the hotel staff.
The best concierge usually works in four and five star hotels and part of his or her concierge duties is to ensure the well being of the hotel guests. Concierges always make sure that the confidentiality of the personal information, activities and requests of the hotel guests is always respected.
Experts in customer service, time savers concierge demonstrate exemplary patience, unfailing discretion and high levels of knowledge and judgement. They also have lots of initiative, the ability to deal with more than one task at the same time and they always remain calm whatever the situation.
Finding a table in a crowded restaurant, getting last minute concert tickets or providing information about our local features are common tasks concierges handle in a very knowledgeable and very competent manner.
Concierge travel services are free, but you may consider tipping concierge errands if you plan
on making several requests or, better still, if you simply wish to
show your appreciation for all the hotel concierge services you received.
The hotel concierge desk will handle your messages as well as your mail and e-mails. S/he will make reservations for dinners and shows, recommend tours, suggest restaurants and direct you to the closest shopping locations. The concierge will also guide you away from our local tourist traps and inform you about our Montreal attractions and trends.
Concierges are trained to offer specialised VIP concierge services for corporate clients. The concierges will assist you in organising your special events and will look after your corporate needs. S/he will take care of your guests' requirements, rent limousines, find translation services and send flowers or gift baskets to your VIP customers and prospects.
Concierges are travellers’ best friend. While being very close to their prestigious clients, the concierge never forgets that s/he is at the service of the hotel guests. It is largely because of the presence of a VIP concierge in a luxury hotel that personalised services can be offered to a classy, fashionable and fancy clientele.
There are guests who want to rent an exotic car, a yacht or an airplane. Some need jewellery, luggage, clothing, instant repairs or after-hours haircuts. Lovers ask for flowers and champagne. Others wish to enjoy unusual adventures or simply want to plan a trip in one of our popular resorts.
Highly skilled concierges understand the requirements of each guest and provide them all. They have the best contacts, the best information and the best knowledge to serve hotel guests in the best possible manner. Through international concierges associations, the best concierge is always in close contact with other best concierges from all over the world.
Despite the popularity of concierges travel services with international customers, luxury concierge services are still not widely used by Montrealers, either through ignorance or timidity. Montrealers still confuse the role of a concierge with the role of a superintendent. In French, the word concierge applies to both occupations.
Little by little however, hotel concierge services do find their way in most if not in all our Montreal boutique hotels and other amazing hotels. More and more hotel managers realise that the value added service is worth a great deal and, more and more visitors discover and appreciate the luxury concierge services and the concierge lifestyle they provide.
Montreal URBAN Kit
Hotel Concierge Services by Rachel Louise Barry