Montreal Hotel Kit

Role of a Concierge

Concierge Definition

The role of a concierge is to put forward services that go beyond the requests of hotel customers and to offer them an unforgettable stay.

The mere fact of having a concierge who may also be a gold key concierge greatly increases the luxury of a hotel.

Concierges are leaders in the hotel reception field. They usually work in four and five star Montreal Qc Hotels and spend their days ensuring the well being of their customers.

Experts in customer service, concierges demonstrate exemplary patience, unfailing discretion and high levels of knowledge. The have tact and integrity. They also have lots of initiative, the skills to multitask and the ability to keep cool.

Concierge Recommendations

The concierge is the first and the last contact in a hotel.

Concierge services are free, but you may consider concierge tipping if you plan on making several requests or if you want to show your appreciation.

Finding a table in a crowded restaurant or getting good last minute concert tickets are common tasks concierges handle everyday.

He or she will handle your mail and messages, make reservations for dinners and shows, recommend tours, suggest restaurants and shopping locations. S/he will guide you away from the local tourist traps and will inform you on the Montreal attraction and fashion trends.

The concierge offers a specialized first class service. S/he will assist you in organizing your special events or will look after your corporate needs. S/he will take care of your guests requirements, rent the limousines, find a translation service and send flowers to your business contacts.

Concierge Duties at a Hotel

It is largely because of the presence of a concierge in a luxury hotel that personalized services can be offered to a classy, fashionable and fancy clientele.

While being very close sometimes to prestigious clients, the concierge never forgets that he is at the service of the hotel guests.

There are guests who want to rent an exotic car, a yacht or an airplane. Some need jewellery, luggage, clothing, instant repairs or after-hours haircuts. Lovers ask for flowers and champagne. Others enjoy unusual adventures or simply wish to plan a trip abroad.

Concierges are travelers’ best friend. They are able to understand the requirements of each guest. They have the best contacts, the best information and the best knowledge to serve hotel customers in the best possible manner. Through their international concierges associations, good concierges also have contacts all over the world.

Concierges in Montreal Hotels

Despite the popularity of concierges with international customers, their services are still not widely used by Montrealers, either through ignorance or timidity.

Montrealers still confuse the role of a concierge with that of a super-
intendent. In French, the word concierge applies to both occupations.

Little by little however, concierges find their way in the Montreal hotel world. More and more hotel managers realize that the value added service is worth a great deal, and more and more visitors discover and appreciate the highly skilled services of a concierge.

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Concierge Tipping

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